FAQs - Exchanges / Shipping / Privacy

Exchange & Return policy

We hope that you are totally happy with your gift or purchase from Found & Made.  If you find that it was not what you are looking for, we are happy to issue an exchange or store credit within 14 days of delivery.  

Due to the nature of the vintage items they may have signs of age or use from the many years of history and community.  We think that adds character and beauty to the piece, as we hope you do too. If you have any questions, please get in touch with us.  

All noted found and vintage items sales are final.

Shipping

We ship domestically within the US with FedEx Ground and USPS Ground for all orders and offer USPS 2 day and Fedex Saver 3day for expedited shipping.  

All orders will be processed and shipped within 3 to 5 business days. 

All express orders placed by 11am will be processed the same day.  

Please get in touch with us for special requests or international shipping.  All orders are insured and packaged with utmost care.

If the item was received damaged, please contact us directly within 48 hours in order to process a claim at joy@thefoundandmade.com and we will refund your purchase. Due to the delicate nature of our goods. The item must be returned in new, unused condition in its original package, with a copy of the receipt.

Please make sure your item(s) are insured when shipping back.  Please note shipping costs are nonrefundable and return shipping fees are the responsibility of the customer.  This excludes all custom orders or furniture items. 

Privacy

FOUND&MADE is committed to protecting your privacy.  We neither sell or share your information with outside companies or third parties. 

FOUND&MADE collects customer information for the purpose of tracking orders and maintaining a record of online transactions. When you purchase from our online shop, we request your name, address, email address, phone number and credit card information.  We ask for this to provide you with the excellent service we need to process and ship your order.  

When you subscribe to our email list,  we give you updates on what we have been finding and making,  as well as any new promotions.  You may remove your name from our email list at any time. 

We respect your privacy by not selling or sharing this information.  

Note: When items in our shop are purchased through Pinterest.  No financial information will be disclosed to Pinterest from our shop.  Please refer to Pinterest terms of service for privacy and sharing of information when using Pinterest.